It is 10.18 and I’m waiting for my new cleaner.
Estela* looked amazing on Helpling. She had a 4.8 star rating and a dozen glowing reviews. Even better, she was available to start the day and time I’d asked for. Yay!
Except, no. She’s now 20 minutes late. I check back through my emails from Helpling. All very straightforward and nice:
- “Thank you for your booking”
- “Your new cleaner is Estela Santos”
- “Get to know your new cleaner Estela Santos now”
- “Reminder! You have a booking with Estela tomorrow at 10:00”
I go to the website to see if Estela has left a message for me there. Not only is there no message, there’s NO RECORD of my booking, nor the welcome message I’d sent to Estela.