Dare Conference has been going for three years but this is the first year I’ve been able to attend. It seems unique among conferences in that it focuses on collaborative business culture from a digital/ geek standpoint. Founder Jonathan Kahn used to be a web designer, but he grew frustrated at the disconnect between espoused workplace values and the reality – and set up DareConf to bridge that gap.
The first thing about DareConf is that it’s great for networking (in the best sense of the word): getting the chance to connect with like-minded people on a deeper level than you might do at a purely speaker-focused event.
Words like “collaboration”, “community” and “engagement” are used frequently in organisations, but check the subtext – you may find they’re little more than sticking plasters on the same old creaky top-down, hierarchical models (or, worse still, a deliberate ploy to distract from real, less inclusive, agendas).
Eliane Glaser’s recent RSA talk on How to de-spin a party conference (a topical take on her new book) looked at the way people – specifically politicians but also brand managers and marketers – appropriate the language of “social” business into traditional “business as usual” models.
Glaser’s critics describe her as a conspiracy theorist, and it’s easy to see why. She paints a picture of a Matrix-like world where we are all kept happy with rustic, homespun consumables while just below the surface rumbles a monstrous, corporate machine dedicated to serving a wealthy elite. This machine cares nothing for the long-term welfare of humankind – in fact, it will ultimately destroy it.
If you presumed for a moment that this was true, you’d find yourself in good company: it’s a familiar argument used by environmentalists, NGOs and the Occupy movement. You would find that George Orwell and Larry and Andy Wachowski (creators of The Matrix) were right: if only we could wake up from our mass prole-like sleepwalk, we might see the horror for what it is and build a better world.
Glaser’s book is a call to arms: a manifesto for revolution. If you take her anger on (and be warned, she’s quite persuasive), you may find yourself dusting off your student copy of the Communist Manifesto and questioning the painfully slow evolution of business.
But as Francis Fukiyama wrote in The End of History (and Glaser herself admits), revolution ain’t what it used to be. The “workers” have been seduced by Sky TV and warm shopping malls. The language of “isms” has long since disappeared from everyday conversation. Unemployed teenagers are interviewed on TV saying their sole aim of rioting was “to get free stuff”.
Glaser’s argument is that we are unable to articulate what we want. We are doing a lot of talking (on social media). It is up to us to make it meaningful.
Brands are trying to appear more ethical, and that’s a good sign. We forget that social computing is still relatively new – to some extent we’re like children playing with a new toy. When a child first starts to speak, they imitate. And that is what the big brands are doing now – imitating. Some are doing more than that, they are following through – they are actually creating more ethical businesses.
The great thing about social media is that we now have the tools to hold the non-ethical businesses to account. So, what are we waiting for? Bring on the social revolution!