I’ve got a soft spot for Spain. I lived there for two years. The language is easy, the food’s great, the sun (nearly) always shines and the people are friendly. They’ve also got a healthy attitude to work, with the siesta (aka three hour lunch break) still common in the middle of the day.
So maybe it’s no surprise that call centres in Spain have a better reputation than ours when it comes to customer service. Cheer and good humour? The Spanish do it naturally (unlike in the UK where training seems to be needed). Local cultural nuances are important in customer services – especially now that social tools are increasingly being employed. Continue reading →
Poor old Beeb. Damned if they do and damned if they don’t. I can’t help agreeing with today’s article from Avaaz – there are plenty of BBC-bashers out there and many of them have a vested interest in the seeing the end of any public funding for the UK’s oldest and – still – most-loved broadcaster (which incidentally, celebrates 90 years of speech radio today). But we all need to consider the alternatives before jumping on the BBC-bashing bandwagon.
I firmly believe that the Savile scandal was the fault not of the BBC but of our culture in general at the time. As many commentators have noted, the Life on Mars mentality that prevailed during the 1970s was exactly that – a world away from the relatively progressive environments that our workplaces and institutions offer now.
Back in the late 1990s I was deputy editor on Trisha (produced by Anglia, then part of the ITV Network) when the scandal of fake guests on TV talk shows broke (it was easy for the tabloids to pick up on because they used the same models and actors for their own centre page spreads).