Tag Archives: Trustpilot

Cleaner using cleaning spray marked "Honest"

Never trust a brand that’s not on social media

It is 10.18 and I’m waiting for my new cleaner.

Estela* looked amazing on Helpling. She had a 4.8 star rating and a dozen glowing reviews. Even better, she was available to start the day and time I’d asked for. Yay!

Except, no. She’s now 20 minutes late. I check back through my emails from Helpling. All very straightforward and nice:

  • “Thank you for your booking”
  • “Your new cleaner is Estela Santos”
  • “Get to know your new cleaner Estela Santos now”
  • “Reminder! You have a booking with Estela tomorrow at 10:00”

I go to the website to see if Estela has left a message for me there. Not only is there no message, there’s NO RECORD of my booking, nor the welcome message I’d sent to Estela.

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